Shipping Policy

Order Processing

All orders are processed within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing may occasionally extend to 3 business days.

Shipping Methods & Timeframes

International Shipping

We proudly serve customers worldwide, excluding select remote areas and parts of Asia. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Policy Overview

We want you to be completely satisfied with your Refined Spirits purchase. If you’re not entirely happy with your item, our returns policy ensures a seamless and elegant resolution process.

Step-by-Step Return Process

Step 1: Review Eligibility

Before initiating a return, please ensure your item meets the following criteria:

• Return request is made within 15 days of delivery
• Item is in original condition – unused, unwashed, with original tags and packaging
• You have your original order confirmation or proof of purchase

Step 2: Submit Your Return Request

Contact our customer service team at [email protected] with the following information:

Step 3: Receive Return Authorization

Within 1-2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions. Please do not ship your return without this authorization.

Step 4: Package and Ship Your Return

Carefully package the item in its original packaging, including all accessories and documentation. Include a copy of your order confirmation and ship to:

We recommend using a trackable shipping service and retaining your proof of postage.

Step 5: Processing and Refund

Once we receive and inspect your return (typically within 3-5 business days of receipt), we will process your refund or exchange. You will receive email confirmation when complete.

Refund Timeline

Refunds are processed within 5-7 business days after we receive and approve your return. The timing of when the funds appear in your account depends on your financial institution:

• Credit Card Payments: 3-10 business days after we process the refund
• PayPal Payments: Typically within 24 hours

What’s Refunded

Your refund will include the cost of the returned item(s). Original shipping charges are non-refundable, unless the return is due to our error or a defective product.

To maintain the highest standards of quality and hygiene, the following items cannot be returned unless defective:

• Personalized or monogrammed barware and glassware from our customization collections
• Opened food-related items from our “Gifts for Food Lovers” collection
• Cigar accessories that have been used or opened
• Seasonal collection items (Holiday Gifts, Patriotic Gifts) after the relevant holiday has passed
• Animal Lover Gifts that have been opened or used

Defective or Damaged Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a prepaid return label and expedite your replacement at no additional cost.

International Returns

International returns may be subject to customs duties and import taxes, which are the customer’s responsibility. We recommend declaring the package as “Returned Goods” to potentially reduce these fees.