At Refined Spirits Store, we take pride in curating exceptional barware and drink accessories that reflect sophistication and quality craftsmanship. We stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, our returns and exchanges policy is designed with the same elegance and consideration that defines our brand.
Key Policy Highlights
- Return Window: 15 days from receipt of delivery
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
- Exchanges: Subject to product availability
Our Return & Exchange Process
1 Review Eligibility
Before initiating a return, please ensure your item meets the following criteria:
- Return request is made within 15 days of delivery
- Item is in original condition – unused, unwashed, with original tags and packaging
- You have your original order confirmation or proof of purchase
2 Submit Your Return Request
Contact our customer service team at [email protected] with the following information. You may use the template below for your convenience:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Refined Spirits Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Details:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Name of Item]
Reason for Return/Exchange: [Please specify reason]
Exchange Preference (if applicable):
Preferred Replacement Item: [Item Name and SKU if known]
I confirm that the item is in its original condition with packaging intact.
Thank you for your assistance,
[Your Full Name] [Your Contact Email] [Your Phone Number]3 Receive Return Authorization
Within 1-2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions. Please do not ship your return without this authorization.
4 Package and Ship Your Return
Carefully package the item in its original packaging, including all accessories and documentation. Include a copy of your order confirmation or the return form we provide. Ship to our returns center at:
Refined Spirits Store Returns
3802 Robinson Lane
Columbus, US 43201
We recommend using a trackable shipping service and retaining your proof of postage.
5 Processing and Refund
Once we receive and inspect your return (typically within 3-5 business days of receipt), we will process your refund or exchange. You will receive email confirmation when this is complete.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and approve your return. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card Payments: 3-10 business days after we process the refund
- PayPal Payments: Typically within 24 hours
What’s Refunded
Your refund will include the cost of the returned item(s). Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
Exchange Information
Exchanges are subject to product availability. If your requested exchange item is not available, we will contact you to discuss alternatives or process a refund.
Special Considerations
International Returns
As we serve customers globally (excluding select remote areas and parts of Asia), international returns may be subject to customs duties and import taxes, which are the customer’s responsibility. We recommend declaring the package as “Returned Goods” to potentially reduce these fees.
Non-Returnable Items
To ensure the safety and hygiene of our products, the following items cannot be returned unless defective:
- Personalized or monogrammed barware and glassware
- Opened food-related items from our “Gifts for Food Lovers” collection
- Cigar accessories that have been used or opened
- Items from seasonal collections (Holiday Gifts, Patriotic Gifts) after the relevant holiday has passed
Defective or Damaged Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a prepaid return label and expedite your replacement at no additional cost.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
We appreciate your trust in Refined Spirits Store and are committed to ensuring your complete satisfaction with both our products and service.
Thank you for choosing Refined Spirits Store, where sophistication meets exceptional service.