Welcome to Refined Spirits Store, where we bring artistry and elegance to your drinking experience. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Products & Collections

What types of products do you offer?
We specialize in premium barware and drink accessories that elevate any celebration. Our collections include acrylic and crystal glassware, aerators, cigar glass holders, cocktail accessories, dispensers & pitchers, patriotic gifts, animal lover gifts, and specialized collections for various recipients and occasions.
Are your products suitable as gifts?
Absolutely. We offer numerous gift-oriented collections including Gifts For Her, Gifts For Him, Animal Lover Gifts, Patriotic Gifts, Gifts for Military & Veterans, Holiday Gifts, and more. Each piece is crafted with the care and quality that makes for memorable gifts.
Do you offer custom or personalized items?
While we don’t currently offer personalized items, each piece in our collection is carefully selected for its unique craftsmanship and design qualities that make them special additions to any home bar or celebration.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placement?
Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
Do you offer international shipping?
Yes, we offer global delivery service to most countries worldwide (excluding select remote areas and parts of Asia). We’re committed to bringing refined drinking culture to enthusiasts across the globe.

Shipping & Delivery

What are your shipping options and costs?
We offer two refined shipping options:

Standard Shipping – $12.95
Via DHL or FedEx
Delivery Timeline: 10-15 business days after processing (1-2 business days)
Ideal for last-minute gifts and special event preparations

Complimentary Shipping – Free
Available on orders over $50, shipped via EMS
Delivery Timeline: 15-25 business days after processing
Perfect for larger orders, international customers, and those planning ahead
How long does order processing take?
Each order undergoes careful preparation with 1-2 business days for processing. During this time, our team individually inspects and wraps each piece with the white-glove attention our premium barware deserves.
Do international orders incur additional fees?
For our international clients, please note that customs duties and import taxes are the responsibility of the recipient. These vary by country and are not included in your order total. We recommend checking with your local customs office for specific regulations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. If you need assistance tracking your package or have questions about delivery to your specific location, our customer service team is here to help.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations for artisan quality, we’ll gladly assist with returns. We stand behind the craftsmanship of every piece in our collection.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions for returning your items and processing your refund or exchange.
Are there any items that cannot be returned?
Due to the nature of our products, items must be returned in their original condition with all packaging intact. For hygiene reasons, certain products may have restricted return eligibility, which will be assessed on a case-by-case basis.

Account & Customer Service

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save favorite items, and enjoy a faster checkout experience for future purchases.
How can I contact customer service?
Our dedicated customer service team understands that timing is often crucial when it comes to celebrations and gift-giving. We’re here to help with any questions or concerns:

Email: [email protected]
Please have your order number ready for faster service.

Refined Spirits Store
3802 Robinson Lane, Columbus, US 43201
Email: [email protected]
Website: barwarestores.com

At Refined Spirits Store, we believe that the anticipation of receiving your carefully selected drinkware should be part of the celebration. Thank you for choosing us to be part of your extraordinary drinking experiences.

// Simple toggle functionality for FAQ items document.querySelectorAll(‘.question’).forEach(question => { question.addEventListener(‘click’, () => { const answer = question.nextElementSibling; answer.style.display = answer.style.display === ‘none’ ? ‘block’ : ‘none’; }); }); // Initially hide all answers document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });